Privacy Policy

1. Who We Are

NewFollowers ("we", "us", or "our") operates the website newfollowers.net and provides social media growth services including follower packages for Instagram, TikTok, YouTube, Twitter/X, Facebook, and Twitch. We are committed to protecting your personal data and complying with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

For any privacy-related questions, contact us at: support@newfollowers.net

2. What Data We Collect

We collect only the data necessary to process your order and improve our service:

• Order data: Your social media profile URL or username (public — no password ever required), the platform you purchased for, and the package you selected.
• Contact data: Your email address, provided at checkout for order confirmations and support communication.
• Payment data: Payment is processed entirely by our payment processors (Stripe, PayPal, Gumroad). We never see or store your card number, bank account details, or PayPal credentials. We receive only a confirmation token and your billing name/email from the processor.
• Technical data: IP address, browser type, device type, operating system, referring URL, and pages visited — collected automatically via server logs and analytics tools.
• Cookie and analytics data: Collected only with your consent (see Section 6). Includes session behavior, heatmap data, and ad conversion data.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: Processing your order and delivering our services.
• Legitimate interests: Fraud prevention, security, improving our service, and basic analytics.
• Consent: Marketing analytics (Facebook Pixel), behavioral analytics (Microsoft Clarity), and any optional marketing communications. You may withdraw consent at any time.
• Legal obligation: Retaining transaction records for tax and accounting compliance.

4. How We Use Your Data

• To process and fulfill your order (deliver the follower package to your profile)
• To send order confirmation and delivery status emails
• To respond to support inquiries
• To detect fraud and prevent abuse
• To analyze website usage and improve performance (with consent)
• To measure advertising effectiveness (with consent)
• To comply with legal obligations (tax, financial reporting)

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects.

5. Third-Party Processors

We share data only with trusted third-party processors necessary to operate our service:

6. Cookies and Tracking Technologies

We use cookies in two categories:

To withdraw consent, clear your browser's local storage or revisit the site in a private window and click "Decline" on the cookie banner.

7. Data Retention

• Order records: Retained for 3 years for accounting and tax compliance.
• Support emails: Retained for 2 years, then deleted.
• Analytics data: Governed by the respective third-party retention policies (Google Analytics: 14 months by default).
• Cookie consent records: Stored in your browser's localStorage until you clear it.

8. International Transfers

Our service providers (Google, Meta, Microsoft, Stripe, Vercel) may process your data in the United States and other countries outside the EEA. These transfers are governed by the EU–U.S. Data Privacy Framework, Standard Contractual Clauses, or equivalent transfer mechanisms as required by GDPR Article 46.

9. Your Rights

Depending on your location, you have the following rights:

To exercise any of these rights, email us at support@newfollowers.net. We will respond within 30 days. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child under 16 has provided us with personal data, please contact us immediately and we will delete it.

11. Security

We implement industry-standard security measures including TLS encryption for all data in transit, access controls limiting who can view order data, and we never request or store your social media passwords. Payment data is handled entirely by PCI-DSS compliant payment processors. Despite these measures, no internet transmission is 100% secure — if you become aware of any security issue, please notify us promptly at support@newfollowers.net.

12. Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy questions, data requests, or concerns, contact us at: